Shipping Policy

    Carriers and Time frames: is using UPS and USPS for shipments. All of the regular orders are shipped Ground and delivery takes between 2 and 5 business days. Small packages are shipped Flat Rate (with the United States Postal Service) for $6.00, $8.30 or $9.30. The delivery takes between 2 and 5 business days.

    When do we ship? ships your orders on the same day, if the order is submitted before 2P.M. EST and the item is in stock, unless specified otherwise . Orders placed after 2P.M. EST will be executed the next business day. We ship every day, excluding official Holidays and weekends.

    How can I change my address if the order has already been shipped?

(Only for orders shipped via UPS)

You can easily do this, by calling us at our TOLL FREE number (800) 657-1303. If the order is on its way, we will contact the shipping carrier and intercept the delivery. Please be advised, there is a $12 fee, charged by the transporter.

    Can I cancel the order if the shipment is in progress?

(Only for orders shipped via UPS)

If you decide to cancel your order with when the package is on its way, you have to contact us. Our Customer Service agents will notify the carrier company and will intercept the parcel. An additional fee of $12.00 will apply to every cancelled package, along with return shipping charges to our Warehouse. As per our company policy, we charge 15% restocking fee for all returned and refused orders.

    Are there additional charges for incorrect shipping address?

(Only for orders shipped via UPS)

If you have provided us with an insufficient address and your order has already been shipped, there is an additional charge for correcting the address while the package is still in transit as mentioned above - $12.00. In case the order is returned back to us, due to inputting a wrong address, you have to cover the cost for reshipping the package and the return shipping cost. Orders shipped with USPS that were returned due to a wrong address are subject to a reshipping fee of $6.00.

    Extra Services

(Only for orders shipped via UPS) When a special service is required, you should contact us, prior to ordering and we will be glad to assist you. We can calculate shipping and handling costs, based on the destination address and weight. UPS offers the following options for expedited shipping:

  • Next Day Air
  • Next Day Air Early A.M.
  • 2nd Day Air
  • 3rd Day Select
  • Saturday Delivery

  • Where do we ship? ships within the Ground States.

    Please note that all orders with total weight above 250LBS are to be shipped out on a pallet. The shipping cost shown on the website is subject to change based on whether the ship to facility is accommodated to receive pallets. The requirements are as follows:

    • To have either a loading dock, or a forklift present.
    • Not a limited access facility (all hospitals, schools, universities, colleges, military buildings or sites and all other government buildings are considered to be “limited access” by all freight carriers).
    • The shipping facility must be easily accessible for an 18 wheel truck
    • If there is no appointment needed for the delivery.
    • Other.

    Upon placing the order you will be contacted by our customer service team to inquire about the aforementioned requirements and if they are not present you will be quoted a fee for those additional services.