How do I return an item?
If you want to make a return, please make sure to contact us within 30 days of receiving the package to receive authorization and instructions. In case of a damaged or partial delivery, you have to contact us within 7 days of order receipt. Once you have received an authorization, the item/s should be delivered back to our return center within 14 days. All items must be in unused and unaltered condition. To contact us, please call us directly at (800) 657-1303 or send us an e-mail at firstname.lastname@example.org. One of our customer service representatives will contact you and will review your order.
The following return policy must be followed, to receive any type of a refund:
It is customer’s responsibility to verify dimensions and specifications of a battery prior to placing an order.
If we did send you the wrong battery size, BatterySharks.com will cover the shipping cost (both ways) and will send you the right replacement for free.
If batteries are delivered damaged, they are exchanged at no cost with brand new replacements. Just send us a picture of the damaged battery and we will ship you a brand new one.
We do not grant any refund if you return your package without our approval or contact us later than this 30-day period. Please do not return merchandise to our remittance address. We accept returns only when the return policy described above is followed.
BatterySharks.com offers only brand new, factory fresh batteries.
Some products that we sell are non-returnable. Below we attempt to explain our reasoning behind this policy. If you have
any questions that aren't covered or if you would like to
discuss anything in further detail, please don't hesitate to