How do I return an item?

Refund/Return Policy

We do accept returns if you contact us within 7 days after your delivery date and if we physically receive your order in the next 14 days after your initial contact. All items must be in unused and unaltered condition. To contact us, please call us directly at 1 (800)-657-1303 or send us an e-mail at order@batterysharks.com. One of our customer service representatives will contact you and will review your order.

The following return policy must be followed, to receive any type of a credit refund:

  1. You need to contact Customer Service within 7 days after your purchase receipt.
  2. BatterySharks Customer Service has to approve your return and send your RMA form.
  3. You need to return your batteries with your original invoice and RMA included in the package.
  4. After you return your batteries at our warehouse and we verify their quality, we can then refund your account.
  5. Restocking fee of 15% is applied for all orders that are returned and not exchanged.

How much will your account be credited for?

If you did contact our Customer Service department within 7 days after your receipt and you did return your package during the next 14 days (a 2-week period), we will refund your account with your total amount less 15% restocking fee. Please, note you will need to cover the shipping cost for the return. However, if you decide to exchange your battery for a different model, we will not charge you the restocking fee, but we will calculate the price difference for the exchange plus its shipping cost.

If we did send you the wrong battery size, BatterySharks.com will cover the shipping cost (both ways) and will send you the right replacement for free.

If batteries are delivered damaged, they are exchanged at no cost with brand new replacements. Just send us a picture of the damaged battery and we will ship you a brand new one.

We do not grant any refund if you return your package without our approval or contact us later than this 7-day period.

All SLA batteries come with an official 1-year warranty. BatterySharks offers only brand new, factory fresh batteries. We do send new replacements for free if batteries do not perform as described in their spec sheet.