How do I return an item?
If you want to make a return, please make sure to contact us within 30 days of receiving the package. Once you have received an authorization to do so, the item/s should be returned to us within 14 days. All items must be in unused and unaltered condition. To contact us, please call us directly at (800) 657-1303 or send us an e-mail at firstname.lastname@example.org. One of our customer service representatives will contact you and will review your order.
The following return policy must be followed, to receive any type of a credit refund:
How much will your account be credited for?
If you did contact our Customer Service department within 30 days after your receipt and you did return your package during the next 14 days (a 2-week period), we will refund your account with your total amount less 15% restocking fee. Please, note you will need to cover the shipping cost for the return. However, if you decide to exchange your battery for a different model, we will not charge you the restocking fee, but we will calculate the price difference for the exchange (if any) plus its shipping cost.
If we did send you the wrong battery size, BatterySharks.com will cover the shipping cost (both ways) and will send you the right replacement for free.
If batteries are delivered damaged, they are exchanged at no cost with brand new replacements. Just send us a picture of the damaged battery and we will ship you a brand new one.
We do not grant any refund if you return your package without our approval or contact us later than this 30-day period. Please do not return merchandise to our remittance address. We accept returns only when the return policy described above is followed.
All SLA batteries come with an official 1-year warranty. BatterySharks.com offers only brand new, factory fresh batteries. We do send new replacements for free if batteries do not perform as described in their spec sheet.